Technical Support Engineer
Tango EN
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In brief
Tango is hiring: Technical Support Engineer in the US.
Duties
- Own the intake and triage of technical customer issues escalated from Customer Success, prioritizing a queue of many open issues at once
- Resolve complex issues with enterprise features, especially SSO and SCIM
- Join technical troubleshooting and SCIM setup calls with customers on your own, as a trusted, autonomous point of contact
- Become an expert on our product so you can help customers with confidence
- Investigate issues using logs (Datadog, PostHog), browser developer tools, and API calls to find root causes
Excerpt from the ad
ABOUT US We knew there had to be a better way to automate busywork and get work done faster. So we built it. With Tango, create and share how-to guides in minutes: ▶️ Capture any process as you do it ⚡ Tango…
Source: ad by Tango, published on Ashby. MakeYouFirst summarises this ad; the advertiser remains responsible for its content.