Strategic Customer Success Manager
LaunchDarkly EN
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In brief
LaunchDarkly is hiring: Strategic Customer Success Manager in the US.
Duties
- Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product.
- Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction.
- You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
- Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on…
Required profile
- Build Champions & Executive Relationships: You are an expert champion builder.
- Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis.
- Experience owning the renewal process and being held accountable to a retention quota.
Excerpt from the ad
About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter…
Source: ad by LaunchDarkly, published on Greenhouse. MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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