Senior Operations Manager, Car Finance

In brief

marshmallow is hiring: Senior Operations Manager, Car Finance in London.

Duties

• We’re hiring an operations leader to own collections and customer service for our car finance book, and to build that function into one that can…
• Our operations team is responsible for supporting customers with anything they need: settlements, payment date changes, forbearance arrangements…
• Working in a regulated consumer credit space means there are a wide range of regulations and laws that we need to take into account, while also…
• We're using tech and AI to build an AI-native operations function, and we're looking for this person to work alongside our engineers to automate…
• This is a hands-on leadership role. You’ll set the strategy and manage the team, but you’ll also take calls, run QA, coach individuals and take the…

Required profile

• Significant operational leadership experience in regulated financial services
• Deep working knowledge of UK consumer credit conduct requirements

Excerpt from the ad

We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in…

Source: ad by marshmallow, published on Ashby. MakeYouFirst summarises this ad; the advertiser remains responsible for its content.