Product Manager - Agent Experience (Fluency in French & English required)
Kaluza · Paris EN
MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.
In brief
Kaluza is hiring: Product Manager - Agent Experience (Fluency in French & English required) in Paris.
Duties
- Own the Roadmap: Lead the end-to-end strategy for Kaluza Agent Experience (KAE) within the European market—grounded in global product goals but…
- Driving core operational metrics (AHT, FCR, CSAT, AI adoption, onboarding)ensuring capabilities improve agent/customer outcomes.
- Drive Journey Design & UX Consistency: Act as guardian of agent UX across KAE to ensure coherence across the experience.
- Partnering with UX and domain teams to apply shared patterns consistently, reduce agent cognitive load, and maintain alignment and compliance with…
- Lead Integrations & Client Onboarding: Drive technical and product integrations with third-party platforms and oversee spinning up new KAE instances…
Excerpt from the ad
Product Manager - Agent Experience Location: Paris, France preferred, open to London applicants (hybrid, three days a week in the office) Team: Customer care Salary: €46,000 – €55,000 / £47,000 – £59,000 Language…
Source: ad by Kaluza, published on Arbeitnow. MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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