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Customer Success Manager

Hook · London

MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.

In brief

Hook is hiring: Customer Success Manager in London.

Duties

  • What makes this role unique is that many of our customers are customer success professionals themselves, so you’ll be working with people who deeply…
  • That means you’ll need to bring credibility, insight, and technical depth to every conversation.
  • In this role, you’ll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realisation, and renewals.
  • You’ll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success…
  • What you’ll be doing Own revenue across your accounts: Drive measurable customer value tied to revenue retention and growth.

Required profile

  • The Role: We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base.

Excerpt from the ad

About Hook We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing…

Source: ad by Hook, published on Ashby. MakeYouFirst summarises this ad; the advertiser remains responsible for its content.

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FAQ

Frequently asked questions

Where is the job based?

The job is based in London (United Kingdom).

How do I apply for this job?

Click “Apply now”: with your free MakeYouFirst account, your CV and cover letter are tailored to this job, the recruiter’s email is found for you and the application is sent from your own mailbox once you approve it.

What contracts are offered for customer success manager jobs?

Retail and sales mostly offer permanent and fixed-term contracts, with extra seasonal staff hired for the sales and the holiday period. Sales roles often add commission or bonuses to the base pay.

What should I highlight when applying for customer success manager jobs?

Your results in figures (targets met, average basket, client portfolio), your people skills and your availability, including weekends. A CV tailored to the ad brings these points to the top.

Listing published by Youssef Douiri, founder of MakeYouFirst · Updated on 26 October 2026

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